Conversion optimization is an essential aspect to consider when you’re running an eCommerce store. 

After all, if you’re investing so much time and money into your store, you’re going to want the users coming to your website to not bounce off. 

But how can you ensure that they don’t bounce off? Well, there are plenty of strategies that you can try to that end. 

In this post, we’ll be explaining how eCommerce store owners can implement conversion rate optimization strategies for their eCommerce processes. 

So, let’s start.                                                       

#1: Discount Coupons and Points on Referrals 

In the long run, your goals should not only be more customers but also returning and referral customers. 

By introducing points and rewards on the referrals system, you can gamify the eCommerce experience for your website users. This will not only improve the conversion rates of your eCommerce store but also get more eyes on your products whom you can later convert.

Okay, let’s try to explain the benefits you can gain from referrals.

Referrals create a win-win situation. When a referral is complete, you (the referee) get a discount, the person joining up gets a discount, and for the store, it means a double sale. In the long run, the discount costs on referrals can be covered since you have brand loyalty and superior conversion rates. 

The only thing that you need to take care of from your end is the product quality. If the quality of the product is bad, then you’re going to have a bad time getting more customers back to your store. 

#2: User Reviews, Suggestions, and Ratings

User reviews, suggestions, and ratings are one of the most important aspects of social proof indicating a user’s experience with an eCommerce website. 

These metrics are “on the ground” so to speak and give you a gauge of the performance of your eCommerce store and its associated products. 

Now, let’s explain each of these three:

Reviews: Detailed product reviews give you an idea of where you need to improve with your product offering. It also shows others users how satisfied they were with the purchase.

Suggestions: These types of reviews are aimed at providing the website owner with input on how he/she can improve the performance of a website. The prime benefit of suggestions is that they help you build your product quality. 

Rating: The quickest way to gauge the performance of a product, ratings are a bird’s eye view for a product. They indicate whether or not the product is good. 

Now, how do these reviews help in improving conversion optimization? Well, user reviews optimization helps you improve the performance of your store. This leads to better performance overall and can improve customer’s eCommerce experience by a significant margin. 

#3: Minimize Load Times for Your Store

Suppose you’re running an eCommerce store. Things are going well, and your site is gaining more and more customers. However, you’re not getting the amount of traffic that you got before because your site’s load time, for one reason or another, increased. 

This is a problem.

Load times matter a lot and can mean a lot in conversion rate optimization. Think of it from a user perspective. Would you ever visit a slow-loading website if you have a lot of other options available? 

Unless necessary, you’re not going to do that. you can have the best-designed website, but if you haven’t optimized it for load-times, then you’re going to lose a chunk of your customers to the competition. 

Besides losing the competition, slow loading websites have a disadvantage in terms of the Google ranking. Yes, Google penalizes sites that have a slow loading speed. 

To improve the load times of your eCommerce stores, you can use a tool like GTMetrix to check the current performance of your website. Afterward, you can perform the fixes.         

#4: Your Product Descriptions Should Add Value

If you’re running an eCommerce store, your product description content should be optimized to entice the user into converting. 

You see, the product page is where the customer decides to enter or exit your store. If you can persuade the user to purchase the product at that point, then you’ve got yourself a conversion. 

The product copy and the visual content of the product description should be tailored to the users-intent. It should provide benefits that the user can avail. 

How you display your product visually matters a lot as well. You can add custom carousels, infographics, video content, and more. The end goal of all these marketing materials is to ensure that the customer is persuaded enough to convert. 

#5: Multi-Payment Gateways 

If you’re running an eCommerce store, then you need to invest in having multiple payment platforms on your store. 

You see, your users are distributed over a particular geographical area and demographic profile. Because of that, you must understand that not everyone is willing to pay for your products/services similarly. 

Some users are going to pay through credit card, and some might prefer PayPal, and some might just prefer Stripe or any other payment for your eCommerce platform. Whatever their selection is, you need to have those payment gateways present as support for your eCommerce operations. 

Now, why does that matter?                    

If a certain user is satisfied with paying through a credit card, they can do so. If they want to pay through PayPal, they can do so with PayPal. Whatever method they choose, what they won’t do is exit your store.

The CRO Journey is Tough

Now, we’re going to conclude this article by just saying this:

E-Commerce is a perilous journey with many hurdles coming to stop your progress. To avoid these hurdles, you need to follow the best practices for conversion optimization discussed in this article. They are only a few which should be easy to understand. 

We would suggest that you A/B test your offerings as much as possible to ensure that you have multiple strategies. Going with a single strategy is always counterintuitive. It’s always best to diversify. 

So, keep pushing, you’ll get there! 

Companies have access to various customer related information and data that were unimaginable a few years ago.   

The high-quality and usable information requires extraction abilities in a marketing environment of fragmented communications media with trailblazing technologies like e-commerce, web-based supply chains, and mobile messaging.   

Due to advancement, companies are relied on software because it helps them convert information into actionable intelligence and lets them communicate this intelligence to customers at the right time.   

Customer management software is an essential component of analytical and operational CRM (Customer Relationship Management) implementations.  

Yet, how companies are using CRM software to support their customer management processes and activities and how they satisfy them with results and experiences depends on the software implementation related to improved business performance.   

Maintaining good relationships with customers is necessary for the overall company’s growth. Thus, if you have invested a lot of money in CRM-based software, it’s time to think about its performance.   

Must-Know Tips to Improve the CRM App’s Performance   

 
Select the Right Performance Testing Tool   

Performance testing tools play a significant role in improving the CRM application’s performance, so the first step is to choose the appropriate performance testing tool to initiate the CRM app testing.   

Usually, companies use some advanced levels of tools for CRM testing, such as Selenium, Cucumber, LoadStorm, CloudHarmony, and Blazemeter. With such tools, it becomes easy to check the sensitive data and information of businesses without compromising with quality.   

Apart from that, many automated and paid tools are available online to check the performance of CRM applications.   

For instance, StresStimulus is a paid tool that one can use to examine the performance of websites or web applications and any kind of CRM applications.   

This tool is designed for recording different web application scenarios, and it allows to replay those scenarios with load patterns produced through Virtual Users during performance monitoring.   

The purpose of automated CRM performance testing tools is to provide the utmost ease for managing the entire life cycle.   

The different phases for the performance testing life cycle are as follows:  

• Non-functional Requirements Elicitation and Analysis.   
• Performance Test Strategy.   
• Performance Test Design.   
• Performance Test Execution.   
• Performance Test Result Analysis.   
• Benchmarks and Recommendations.   

With the CRM performance monitoring tool, one can easily record the end-user activity and use the data as scripts that are further used to create performance testing scenarios or sessions that define a combination of typical end-users’ activities.   

Moreover, these end users’ activities are actual performance tests that can be executed at any time or until any app’s performance testing needs are not correctly met.   

With the best CRM performance testing tool, you can ensure that the application responds quickly in terms of speed. It can handle the maximum user load in terms of scalability, and it works with stability with varying loads.  

Choose the Well-Trained Workforce   

 
The stringent testing is requisite for the CRM app’s performance testing with pre-built test cases, testing procedures, and automated test frameworks as it helps your business improve customer loyalty, insights, and customer satisfaction.   

Therefore, always choose the well-trained workforce for CRM performance testing as the qualified experts can help satisfy your business needs.  

They focus on eliminating performance bottlenecks that influence the accuracy, speed, stability, and overall quality of the CRM software.   

With an experienced workforce, you can enhance the app’s performance and experience ROI-generated customers and profits.   

Check Functional Stability   

 
Before taking the step for CRM performance measurement, it is crucial to ensure that the application is working as expected and functionally stable.   

All the bugs or defects should be identified and removed in the functional testing of the CRM application.   

The CRM performance testing role is to analyze the software behavior under continuous and peak load conditions.   

For example, if the application is developing for 100 users, then chances are high there will be more users in the future who will interact with you in your CRM platform.   

To make this application for multiple users, it is a must option to check the load time, response time, along with getting the app ready for the maximum number of users.   

Understand the Major Types of Performance Monitoring/Testing  

 
In SDLC (Software Development Life Cycle), there are six major types of performance testing for any application.  

Likewise, Stress Testing, Spike Testing, Load Testing, Endurance, Volume & Scalability Testing. Based on your application’s requirements, you can consider different types of CRM performance measurement steps.   

However, load testing is vital for the CRM application because it confirms that it will give a higher number of user’s satisfaction and fulfill the required needs of the web design and optimization process.   

Running load tests during any system customization or upgrade is suggested to validate stability, performance, and end-user experience.   

Also Read: Best Practices and Checklist For CRM Testing

Create a Timeline   

 
In the competitive era, providing quality-made, error-free, and faster software is the basic step that we keep in mind while improving the CRM app’s performance.   

However, the most important task is to set or create a timeline to deliver the project on time. If you already have a dedicated test environment for CRM performance monitoring, you can start this activity in quick minutes.   

On the other hand, if you don’t have any test environment, you may have to build the environment first, and it can consume you a lot of time and money.   

You must have sufficient time and resources to inject the load, identify and prepare use cases, test creation, and final execution.   

Don’t forget to check the CRM app’s performance against different servers, databases, networks, and devices.   

Furthermore, if you are integrating your CRM software with other applications or adding some new themes, you still have to check its performance and get ready your document at each step without showing ambiguity in the scripting process.   

Other than that, CRM performance monitoring should be done through the identification of all input data requirements with expected responses.   

Determine the different user types and check the performance of the application accordingly. You need to decide whether the use cases are at an active stage or a passive stage.  

To obtain the benefits as Devs or Architects, you need to validate design goals, establish scalability patterns and validate the capacity requirements.   

Besides, you need to optimize both hardware and software configurations for increased throughput.   

You even need to measure the metrics of your CRM, such as customer churn, product usage, closure rates, retention percentage, and recurring revenue.   

After improving the app’s performance of your CRM, you can analyze how many loyal customers you have obtained for your brand.   

CRM software is an integrated suite of cloud applications such as sales cloud, marketing cloud, and service cloud to gather and store all customers’ data.   

It provides a centralized solution for sales teams to manage customer interactions and prioritize activities that helps in boosting the customer’s experience.   

It is the most needed tool nowadays to spend valuable time with customers and bring loyalty to them. The more time customers will spend on your CRM, the better sales and the faster growth you can experience in your business.   

Conclusion   

There is no magic trick to enhance the CRM app’s performance. For this, you need to check the tips that we have given above. With the right performance testing tools, experience, best testing metrics, checklist of non-functional requirements, you can ensure that your CRM software is responsive, stable, reliable, speedy, scalability, and can work under a particular workload.