
Technology Advances in the 2020s: How AI Proliferation Is Raising the Stakes for iGaming
We live in an exciting period for technology, as the first smart machines are just around the corner. The recent wave of breakthroughs in artificial intelligence has left no field of business untouched, and the biggest impact is yet to come. In iGaming, the arrival of AI opens new possibilities but also introduces some uncertainty, putting the market leaders in a position to have to re-evaluate their strategy for the future and rush to add new tools into their existing platforms.
It may still be too early to fully predict how AI will transform iGaming in the coming years. Based on what we have seen so far, the greatest changes will occur in the following areas.
Smart Chatbots as Support Agents
The first step in embracing AI at online gambling websites is to deploy chatbots to provide assistance to the players. Such applications are already in place on some sites, so this is not truly an innovative step. However, online casinos with fast and effective support service are more popular with the players, making this technological upgrade highly favourable for multiple reasons. This technology is inexpensive and compatible with today’s websites so it’s logical that it will represent the first foray into full automation for many iGaming companies. In the future, it’s imaginable that chatbots will develop into full-time assistants that would follow the player around the site and offer companionship on the typically solitary journey through the digital casino landscapes.
Real-time Localisation
Multi-lingual capacity of advanced AI models can be the solution to a longstanding demand in iGaming industry for more localisation. As the global pool of players continues to grow, many are becoming unhappy with having to use English-language content. That represents a huge challenge for iGaming companies operating internationally, as they would need the expertise to translate everything to dozens of languages to keep all players happy. AI offers a viable way to do that without spending a fortune, and some casino sites have already jumped at this opportunity. With this technology, it becomes easy to translate even real-time interactions, such as conversations between players. AI could also provide advice on local regulations, currency exchange rates, and other details relevant to local players.
Crafting Tailor-Made Experiences
Personalised recommendations are an area in which artificial intelligence can make a huge difference. Some casino websites are highlighting games based on the player’s previous activity, but with AI that can be done on a much deeper level. It goes beyond recommending a new blackjack live option to someone in Canada who often selects card games from the collection, it’s about tracking trends, preferences, and results and helping the player maximise his chances. This would require a deeper integration of the AI software with the casino site’s interface and back end, and potentially a development of casino-specific AI tools. On the other hand, achieving that level of AI-moderation would benefit both the providers and the players, making it a benchmark goal.
AI and Data Security
The advances in AI software have empowered malicious actors who are now better equipped to challenge legacy security mechanisms deployed on casino sites. The only solution for the providers is to follow suit and use AI technology to detect and stop the attacks. It’s a game of cat and mouse, and the stakes just got a whole lot higher as the new technology has obliterated the existing balance of power. Any iGaming company that doesn’t take this situation seriously will remain vulnerable to data breaches, identity theft, and outright stealing of money from the players’ accounts. This is an evolving field and so far we haven’t seen the kind of large-scale attacks that would really send the industry into panic mode, but there isn’t too much time to act before something like that happens.
Using AI to Prevent Problem Gambling
AI tools could plausibly be used for early recognition of the signs of a gambling addiction, which would help to prevent a lot of financial and psychological damage. iGaming companies are well aware of the need to do more in this regard, and AI technology gives them another shot to do it right. The main reason why today it’s so hard to identify players who spend above their means is that the transactions are hard to spot in the high volume of traffic. That wouldn’t be the case with an AI trained to look for patterns that indicate compulsive gambling and raise an alert when a potential match is found.
Towards AI-generated Games
So far, we were talking about peripheral roles for AI in the iGaming business ecosystem. But how about a creative role? Generative AI tools have already been used to create new levels for online games, so it’s not a stretch to say they might one day be able to design new slots or card games better than human creators. If this ever became true, new games could be created on demand, allowing the player to decide about the visual theme, main features, etc. Needless to say, this would dramatically improve the range of options at gambling websites, and potentially make the game categories as we know them today totally obsolete.